Information Collection and Usage
Our online products and offerings are not intended for anyone under the age of thirteen (13). Children under the age of thirteen (13) may not place orders on our store, participate in our social networking web sites or otherwise provide personally identifiable information to us online.
Registration and Ordering
During registration, for our websites and events, Customers are required to give their contact information (such as name, e-mail address, mailing address and phone number). We also may collect demographic information (such as job title and purchasing responsibilities, company information and professional certification). For internal purposes, we use this information to communicate with Customers and provide requested services, and, for our website visitors, to provide a more personalized experience on our websites and other offerings. We use aggregate demographic information about our visitors and other Customers to improve our service, for marketing purposes and/or industry reporting purposes.
For our offerings that require payment (such as certain events, products and subscriptions), we also collect credit card information (such as account name, number and expiration date), which is used by us and our credit card processors for billing purposes only, and is not otherwise shared. Please see the "Security" section below.
If Customers wish to subscribe to our e-mail newsletters, we ask for contact information (such as name, e-mail address and, occasionally, demographic information). We use this information in the same manner as we use contact information in the registration and ordering process described above. Recipients of our newsletters can unsubscribe using the instructions listed at the end of the e-mail newsletter or by sending an e-mail email@example.com with the email address used to subscribe.
Surveys and Contests
From time to time we invite Customers to provide information via surveys or contests. Participation in these surveys or contests is completely voluntary and the Customer therefore has a choice as to whether or not to disclose requested contact information (such as name and mailing address) and demographic information (such as zip code or job title). In addition to other uses set forth in this policy, contact information collected in connection with surveys and contests is used to notify the winners and award prizes, to monitor or improve the use of our promotions and offerings, and may be shared with sponsors of such surveys or contests.
Communications with Us
We have features where Customers can submit information to us (such as our feedback forms). Letters to the editor and similar submissions may be made public. Requests for service, support or information may be forwarded internally and to our contractors, business affiliates and advertisers as needed to best respond to a specific request. We may retain e-mails and other information sent to us for our internal administrative purposes, and to help us to serve customers better.
Communications from Us: Service Updates, Special Offers
In order to best serve our Customers, we may send updates that contain important information about our websites and offerings. For example, we send new members a welcoming message, and verify password and Customer name for our password-protected sections. We may also communicate with a Customer to provide requested services and for account-related issues via e-mail, phone or regular mail. Such communications are not subject to opt out while the Customer's account is active, e.g., for a current subscription.
We offer our Customers the option to receive information about our company, related products, offerings and special deals. Customers can choose not to receive these communications, as set forth in our Permission section below.
Automatic Data Collection
Our websites have features that automatically collect information from Customers, to deliver content specific to Customers' interests and to honor their preferences. This information assists us in creating websites that will serve the needs of our Customers. One of the most common ones is the "cookie."
On our websites with interactive features, we keep track of many of the actions you take, such as adding connections to friends or groups, adding certain content, and connecting with applications. A cookie is a piece of data stored on the Customer's computer containing information about the Customer. Usage of our cookies is in no way linked to any personally identifiable information while on our website. Our Web shopping cart utilizes cookies to facilitate the ordering process.
From time to time, our website may contain links to other websites. NeuroBusiness Group is not responsible and shall not be held accountable for the privacy practices or content of such other websites. We encourage our Customers to be aware when they leave our website and to read the privacy policies of each website to which we may link that may collect personally identifiable information.
For our internal purposes, we gather date, time, browser type, navigation history and the IP address of all visitors to our website. This information does not contain anything that can identify Customers personally. We use this information for our internal security audit log, trend analysis and system administration, and to gather broad demographic information about our Customer base for aggregate use.
We may combine demographic information supplied by a Customer at registration with aggregate website usage data to provide general profiles, in aggregate non-personally identifiable form, about our Customers and their preferences in the content of the website and advertising. We may share this composite information with our advertisers and business affiliates to help them better understand our offerings and customer base.
Burnout scores data is aggregated non-personally identifiable form and is used for research purposes. We will also use the data to create and or add new solutions and products. However, Customers may describe or comment upon their or others' medical or diagnostic issues or health without our control.
With Whom Your Information is Shared
On our websites with interactive features or messaging features, your user ID and any profile information you submit are displayed in the private areas of such websites. Generally, all of your activities on such websites will be identifiable to your user ID.
When we have co-branded, customized, private label, "powered by" or sponsored products and offerings, or when we join with other parties to provide specific products or services, we may share (provide and receive) personal information with them. We do not share credit card information with such third parties.
We may use outside shipping companies to ship orders, and a credit card processing company to bill Customers for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Aggregate information also may be shared with our contractors, business affiliates and advertisers only on an anonymous aggregate basis.
Other than as set forth above, we do not share personally identifiable information with other companies, apart from those acting as our agents in providing our promotions, products and services, and which agree to use it only for that purpose and to keep the information secure and confidential. Also, our parent, subsidiary and affiliate companies, entities into which our companies may be merged, or entities to which any of our assets, products, websites or operations may be transferred, will be able to use personally identifiable and aggregate information.
We will also disclose information we maintain when required to do so by law, for example, in response to a court order or a subpoena or other legal obligation, in response to a law enforcement agency's request, or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property. Customers should also be aware that U.S. Bankruptcy Courts and other government authorities might have the authority under certain circumstances to permit personal information to be shared or transferred to third parties without permission.
Correction/Updating Personal Information
If a Customer's personally identifiable information changes (such as zip code), or if a Customer no longer desires our offerings, in most cases we provide a way to correct or update that Customer's personal information. The Customer should contact Customer Support for the applicable product or service.
We use all reasonable precautions to protect our Customers' personal information and to see that it is stored securely by our contractors. Since HeartMath.com went live in 1995, there has never been a confirmed case of fraud or identity theft reported by our customers as a result of a credit card purchase made with us.
All credit card transactions occur on a secure website that is tested for potential weaknesses in order to protect you from any loss, misuse or alteration of information collected, so that you can buy with confidence.
Our web sites are hosted and our services are provided in the United States of America and are intended for and directed to Customers in that country. If you are accessing the web sites or services from the European Union, Asia, or any other jurisdiction with laws or regulations governing personal data collection, use, and disclosure, which differ from United States laws, please be advised that through your use of the web sites and services, you are transferring your personal information to the United States of America and you consent to that transfer.
Notification and Changes
For questions about this privacy statement, the practices of this website or any dealings with NeuroBusiness Group.
contact: Judith Cardenas